FAQ
How do I start and stop my services?
To begin your service, you can either submit a request online or visit us in person to fill out a paper application. Please note that we cannot process signups over the phone.
To stop your service, you can also submit a request online or come to our office to complete a stop service form. Termination requests cannot be handled over the phone.
How much does it cost to start my service?
To start service, a deposit of $85.00 is required. This deposit can be refunded after 12 months of on-time payments. A $35 establishment fee will be billed int your first bill.
How do I setup and pay my wastewater bill?
The Town of Sahuarita will issue a separate bill for wastewater services, which is not included in your water bill. We will notify the Town of Sahuarita to set up your wastewater account on your behalf. For any payments or billing inquiries related to wastewater, please contact the Town of Sahuarita directly.
How can I verify if we service your address before signing up?
Before signing up for service, you can verify if we service your address by either contacting our office or checking the Pima County Assessor’s page. The Assessor’s page lists all utility companies that service a specific address.
What leaks are considered my responsibility?
Leaks detected between the meter and the street are the responsibility of the Sahuarita Water Company. However, any leaks found on the customer’s side of the meter are the customer’s responsibility. If you suspect that a leak is the responsibility of the water company, please contact our office immediately.
Invoice Cloud, Our New Customer Bill Pay Portal!
We are excited to announce that Sahuarita Water Company has officially partnered with Invoice Cloud as our new third-party payment provider. As part of this transition, we have moved away from Xpress Bill Pay. Any payments scheduled through Xpress Bill Pay for March 2026 will still be processed as planned without any issues. However, starting April 1, 2026, all payments must be made through Invoice Cloud.
If you were previously enrolled in autopay, you will need to re-enroll through Invoice Cloud. You will need your account number to create your Invoice Cloud account. This number can be found on your water bill or by contacting our office directly.
You can easily access Invoice Cloud by following the link below or by visiting our website at sahuaritawater.com.