FAQ
How do I start and stop my services?
To begin your service, you can either submit a request online or visit us in person to fill out a paper application. Please note that we cannot process signups over the phone.
To stop your service, you can also submit a request online or come to our office to complete a stop service form. Termination requests cannot be handled over the phone.
How much does it cost to start my service?
To start service, a deposit of $85.00 is required. This deposit can be refunded after 12 months of on-time payments. A $25 establishment fee will be billed int your first bill.
How do I setup and pay my wastewater bill?
The Town of Sahuarita will issue a separate bill for wastewater services, which is not included in your water bill. We will notify the Town of Sahuarita to set up your wastewater account on your behalf. For any payments or billing inquiries related to wastewater, please contact the Town of Sahuarita directly.
How can I verify if we service your address before signing up?
Before signing up for service, you can verify if we service your address by either contacting our office or checking the Pima County Assessor’s page. The Assessor’s page lists all utility companies that service a specific address.
What leaks are considered my responsibility?
Leaks detected between the meter and the street are the responsibility of the Sahuarita Water Company. However, any leaks found on the customer’s side of the meter are the customer’s responsibility. If you suspect that a leak is the responsibility of the water company, please contact our office immediately.
What is Xpress Bill Pay?
Xpress Bill Pay is the company we have partnered with to handle our online bill payment. You access your account seamlessly from our website through to their website.
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